Do you enjoy supporting others and want to begin your journey in customer service? We’re looking for Non-Voice Customer Service Representatives to deliver assistance through messaging platforms like Facebook Messenger, creating positive interactions for customers without requiring voice communication. During this position, you’ll leverage comprehensive resources to resolve customer inquiries regarding offerings and features, often drawing from established templates. Our condensed onboarding process prepares you to excel while working remotely from your own space.
What you will be doing: As a messaging support agent, you’ll respond to customer inquiries submitted through live messaging on company websites and social channels. Incoming conversations might include technical assistance from current patrons or product questions from prospective buyers.
Contract length: Flexible, no set endpoint.
Rate: $35 hourly.
Skills/background needed: Possess equipment compatible with accessing online platforms and website messaging (Computer/Mobile Device/Tablet). Work autonomously without supervision. Follow detailed protocols and guidelines precisely. Have minimum 10+ hours weekly availability. Stable broadband connection required.
Hours per week: Minimum 10 hours weekly.
Location: Online from anywhere (US-based applicants preferred).
There is significant global demand for chat-based customer support representatives at this moment.
Ready to jump in immediately? Submit your application today.