Step into the fast-paced realm of online retail as a Live Chat Representative. This position puts you directly in touch with customers, responding to messages and delivering support through live chat channels for e-commerce businesses using the BigCommerce platform. Your goal will be to deliver quick, helpful answers to shopper questions, creating positive experiences and building customer confidence in the brand.
What you will be doing: As a live chat support specialist, you’ll respond to real-time customer inquiries arriving through website chat and social media messaging. These messages might come from current shoppers needing assistance or prospects interested in making a purchase.
Contract length: Flexible, ongoing arrangement with no set end date.
Rate: $35 hourly.
Skills/background needed: You’ll need equipment capable of accessing website chats and social platforms (Smartphone/Computer/Desktop). Demonstrate self-motivation and independent work capability. Show willingness to carefully follow documented procedures. Maintain 10+ hours weekly availability. Possess a dependable internet connection.
Hours per week: Minimum 10 hours weekly.
Location: Work from anywhere with internet access (US-based applicants preferred).
There’s substantial global demand for qualified live chat support professionals at this moment.
Ready to begin immediately? Submit your application today.